A typical Saima Seguridad maintenance package may include:
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- Routine maintenance visits, inspections, and system testing in accordance with legal and/or regulatory standards, industry standards, and manufacturers’ recommendations.
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- Full 24‑hour, 365‑day emergency service cover and priority response facilities, with fully trained engineers on standby to deal with emergencies.
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- Unlimited use of the technical support helpline service.
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- Comprehensive maintenance of client records, etc., in line with established standards and industry requirements.
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- Liaison with the police, fire brigade, insurance companies and/or any other authority or body when required, including correspondence and record‑keeping as necessary.
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- Availability of a secure remote technical data support service, including remote analysis and reprogramming where applicable.
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- Liaison with manufacturers and monitoring of industry developments, keeping clients updated as appropriate.
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- Full software and hardware support, including all necessary licences and software upgrades where applicable.
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- Rental of company‑owned equipment when required.
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- Customer support and training services as needed.
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- Supply of plant, tools, and access equipment where required, unless specifically excluded by contract.
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- General administration and training consistent with the delivery of a professional service.
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- OPTIONAL ALL‑RISK SERVICE: extended warranty on all equipment against normal wear and tear, including parts and labour.
